How I Design End-to-End Experiences

Service Design Framework
Discover → Define → Ideate → Prototype → Implement

My Strategic Lens

• Customer insights
• Business goals
• Operational reality
• Technology feasibility

My Research Approach

• Mixed methods
• Insights synthesis
• Stakeholder co-creation

My Leadership Style

• Facilitation
• Cross-functional alignment
• Design governance
• Scaling standards and playbooks

SERVICES / WHAT I DO

Even if you apply to full-time roles, this section positions you as a senior strategist.

Capabilities

• Digital Experience Strategy
• Service Design & Journey Orchestration
• UX Research Leadership
• CX Vision & Blueprinting
• Omnichannel Experience Design
• AI-Enabled Workflow Design
• Product Strategy & Innovation
• Design Ops & Governance